Quality assurance slides Final 2022

Makerere University School of Public Health (MakSPH)

This educational material aims to define quality of health care, explore its various dimensions, and outline the requirements for delivering high-quality services. It introduces students to the fundamental principles of Quality Assurance (QA) and key steps involved in Quality Improvement (QI). The document elaborates on the components of QA, including the QA triangle, and discusses concepts like quality design, control, and improvement, referencing foundational work by Donabedian and others.