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MakSPH
The document introduces the concept of quality in health care, outlining its definitions, dimensions, and the Donabedian model of structure, process, and outcome. It details the principles and components of quality assurance, including the QA triangle, quality design, control, and improvement tools such as PDSA, Six Sigma, and Kaizen. Practical examples illustrate how to measure outcomes, process, and balancing measures, and how to analyze data using run charts. The material emphasizes client focus, teamwork, and data-driven decision making to close gaps between current practice and expected standards.
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