Obj1.5Report

St. Francis Naggalama Hospital

The hospital introduced separate online satisfaction surveys for inpatients and outpatients, using QR codes to facilitate easy feedback. Prescription practices were refined by reviewing EMR entries and aligning them with stock availability, improving completeness of prescription details. Difficult ward cases highlighted gaps in junior‑doctor support, laboratory turnaround, treatment adherence, financial access, and handover processes, leading to targeted actions such as regular clinical teaching and specialist consultations. The combined initiatives aim to sustain continuous patient‑centered improvements through ongoing quality improvement cycles.